The countdown is on, says Howle in his monthly column

James P. “Pat” Howle, Executive Vice President and CEO

This is a follow-up to the CEO column from August 2013, which highlighted our billing software conversion to Southeastern Data Cooperative (SEDC), scheduled for October 1.

It’s hard to believe October is nearly here and things are quickly falling into place for the October 1 conversion.

Closed September 30

As I shared with you in August, our offices will be closed on Monday, September 30, as we make final preparations to go live with our new system on October 1. We are doing this to help insure a smooth transition.

Details and more details

We want this transition to be successful for everyone. There are a lot of details to cover and, on page five of the September edition of South Carolina Living magazine, members will find information they need to help prepare themselves for the changes that will take effect on October 1.

One of the biggest changes is new account numbers for all members. Don’t worry, you will be able to use your current account number until the end of the day on Monday, September 30.

On October 1, however, the conversion will be complete and new account numbers will go into effect. Thanks to our conversion planning team, you won’t have to wait for your first bill to get your new account number. They’ve created a special search engine that will definitely be made available online and hopefully by phone on October 1. Using your current account number, you’ll be able to easily search for and obtain your new account number.

This is an important detail because your account number is your key to the new MyEnergy Online member service portal.

On page 20A of the September edition of SCL, members will find a snapshot of what  October billing statements will look like. Again, I tip my hat to the planning team for their efforts to put together a statement that is very clean and  professional looking. Using sample bills from a variety of other co-ops and getting input from a variety of employees and members, they have created a final product I’m confident members will find informative and easy to read.

Stay tuned

Look for more conversion details in the October and November editions of South Carolina Living magazine, as well as on horryelectric.com and through our social media outlets.

Sad news

Raymond Cole, the gentleman from the Spring Branch community featured in the August edition of South Carolina Living magazine, died July 25 after a brief illness. Our story about him, headlined “He helped wire first homes to get rural electricity,” had already gone to press when we learned of his passing. We extend our sympathies to his family and friends and consider ourselves very fortunate to have been able to share his story with readers. He is very much a part of the history of Horry Electric Cooperative, our members and our community.

 

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